Workforce readiness declines despite strong AI adoption, report finds

“The data shows that the organisations investing in people – whether it’s rethinking roles and workflows, dedicating resources for upskilling and retraining, or guiding employees through change – are experiencing positive outcomes at a much higher rate,” said Kim Basile, CIO at Kyndryl.

The report further underscored that Pacesetters do not stand out for pursuing different goals from others firms.

“What distinguishes them is not more advanced technology, but how they prepare their people, redesign work, and build trust,” it said.