Workers think emojis should be banned from work communication

“For younger generations, emojis are shorthand to soften a difficult message or show empathy,” Bonar said in the report. “But for others, the same emoji can come across as dismissive or unprofessional. That disconnect can create real tension.”

The expert underscored the importance of having emoji literacy to prevent stumbles in digital communication.

“For companies and teams that communicate across borders, emoji literacy is essential. And just like text, tone, and visuals, emoji use should be localised with care,” Bonar said.