Worker sues Spectrum for allegedly pulling job offer over hearing disability

She moved through the process. An in-person interview followed, where she again outlined her needs — a phone compatible with her hearing aids and closed captioning. Again, “no problem.” Spectrum recommended her for hire, walked her through hiring paperwork, and gave her an August 8 orientation date. By July 24, she had finished everything asked of her. 

Then the waiting began. 

On July 29, Spectrum told Jacobs she could not start until her assistive technology was in place. Her audiologist submitted the required paperwork by August 1, offered a discounted device, and advised that caption-call software could be installed at no cost. The start date still slipped — past August 8, past August 22. Responses from Spectrum were vague. The company was “working with its corporate team.” 

By September 1, Jacobs asked to at least begin tasks that did not require accommodation, noting the weeks without pay were creating financial hardship. That request, the suit alleges, was denied. 

On September 9, Spectrum asked whether Jacobs could purchase Bluetooth-compatible hearing aids herself — at roughly $4,000. She said she could not afford them. The company did not offer to cover the cost.