Where AI will and will not replace HR management

What AI can take from HR

Anna Tavis, clinical professor of human capital management at NYU Steinhardt and co-author of The Digital Coaching Revolution, said the public conversation around disappearing managers and HR departments often misunderstands what the best HR functions actually do.

“The role of HR is even more important these days than before,” Tavis said. “What’s being replaced are the transactional parts of HR.”

Those transactional parts include the work HR leaders have spent years trying to make faster, clearer and less administratively heavy: answering routine benefits questions, moving candidates through parts of the recruitment process, collecting workforce data, summarizing meetings, creating first drafts of communications, and helping employees navigate internal systems. That progression mirrors what HRD examined in from automation to augmentation: how HR can future proof through AI: the technology absorbs routine tasks first, then leaves room for higher-value work only humans can do.

Gartner has identified AI-first high-volume recruiting, recruiter skills shifting toward more complex work, and AI reshaping talent assessment as key trends for talent acquisition in 2026. That tracks with what Linda Krebs, global talent acquisition leader at Nokia, is seeing from the HR side of a large multinational business.

Krebs said AI should be viewed as both an opportunity and a risk, particularly in HR where privacy, bias, legal compliance and employee trust are central. But she does not see the technology’s main value as replacing the function.