Wayfair passed her over despite top rating, lawsuit alleges

The day after she learned she had been passed over, she submitted a written complaint to Human Resources alleging race discrimination, the filing states, and later joined a follow-up telephone call and an in-person meeting. 

What the complaint describes next is the stretch HR readers will recognize. The new store manager became rude and hostile toward her, the filing alleges, and the district manager became dismissive, canceled regularly scheduled one-on-one meetings, removed her from meetings, and disregarded her input and ideas. The discrimination complaint was never resolved, the complaint says. On or about April 24, 2026, she followed up with a human resources representative through Slack about its status and received no response, according to the filing. 

A few days later, an employee accused her of using profanity when she asked the employee to stop using her phone. She denied the accusation, the filing says, and had simply stated, “Hey Brit, can you get off your phone?” On or about April 30, 2026, a second human resources representative questioned her about that accusation and other unrelated allegations she denied. She was terminated the same day. 

The complaint states she filed a Charge of Discrimination with the Equal Employment Opportunity Commission on or about May 22, 2026, and received a Notice of Right to Sue on or about July 28, 2026. 

She is seeking back pay, interest, front pay, lost employment benefits, punitive damages to the extent authorized by law, declaratory and equitable relief, and attorneys’ fees. She has demanded a jury trial.