‘Infinite workday’: Microsoft finds after-hours contact surge globally

Chaos of the ‘infinite workday’

Within that infinite workday, employees are also struggling to keep up with the demands at work.

According to the report, an average employee receives 117 emails daily, with most of them skimmed in under 60 seconds. Mass emails with more than 20 recipients are also up seven per cent in the past year.

“The inbox may still be the front door to work, but too often it opens to a flood of unprioritised chaos,” it said.

By 8am, Microsoft Teams becomes the dominant communication channel, with an average employee receiving 153 messages on the platform every weekday.

Messages per person have also increased six per cent year-over-year globally, with more than 20% surges recorded in Central and Eastern Europe, the Middle East, and Africa.