EEOC alleges UPS ghosted deaf applicant who needed an interpreter

According to the filing, the worker applied for a package unloader/loader role at UPS’s facility in Chantilly, Virginia on November 14, 2024. The position was entry-level and required no prior experience. The applicant already had package handling, loading, and unloading experience.

UPS moved quickly. The complaint alleges the company extended a conditional job offer the very next day, November 15, 2024, and scheduled orientation for November 26.

Three days later, the applicant notified UPS that he had been profoundly deaf since birth and would need an American Sign Language interpreter for the orientation session. The company directed him to fill out an accommodation request form, which he completed the same day, the filing states.

Then came the first setback: UPS told him not to show up for his November 26 orientation.

No new date followed. The complaint alleges that on December 9, the applicant contacted UPS to ask why his orientation had never been rescheduled and to repeat his need for an interpreter. The company told him to come in the very next day – December 10.