Disconnected workforce data is slowing frontline decisions, research finds

The COO said this is “more than an efficiency issue,” pointing out that the disconnect affects how quickly organisations can respond, how consistently teams execute, and how confidently leaders can manage change.

“People do their best work when they have the information and guidance they need in the moments when decisions are made,” Holdridge said in another statement.

Will AI help?

Holdridge said the data fragmentation problem becomes more acute as organisations look to artificial intelligence to improve frontline performance.

“AI can’t solve a fragmented operating environment on its own,” Holdridge said in the blog post. “If workforce data is scattered across systems, if processes vary by location, or if managers still have to reconcile information manually before they can act, AI will have limited impact.”

The report argues that connecting time, pay, skills, scheduling, and workforce planning in a single platform gives managers the context needed to act quickly and consistently, particularly during periods of operational pressure.