AI is ‘fuelling’ shift work economy despite employee scepticism

“In frontline industries, the issue is not job elimination. It is operational redesign,” Martincevic said in the report.  

“What we are seeing now is not replacement of frontline roles. It is the re-architecture of how those roles are supported, scheduled, coordinated, and scaled.”  

Concerns about AI’s impact remain  

Despite the resilience of frontline work, the report finds that many employees in these fields are still sceptical amid the lack of transparency from employers.  

Nearly 75% of workers agreed that AI tools help them leave work on time more often, but 58% are also concerned that AI will replace part or all of their job.  

It comes as around 80% of employees in the report believe there is limited transparency in their workplace about how AI tools are being introduced and used.