Las Vegas call center denied every disability accommodation request for years, EEOC claims

Supervisors denied the request, the filing says, telling her breaks would show “preferential treatment.” When a supervisor explained the accommodation to a general manager, the complaint alleges the manager responded that he “did not do accommodations” and said the worker would be fired if she took breaks. The filing says he then transferred her to a less convenient call center location over her objections. She was terminated in February 2019.

The third worker joined in April 2020 and injured her knee in September 2021, causing her leg and foot to swell. She asked to wear a slipper or boot to work. The complaint says the employer denied the request, again citing “favoritism,” and did not offer her the option of working from home – even though the company employed remote interviewers.

Instead, the filing alleges, she was forced onto unpaid leave until she no longer needed the accommodation. She returned in October 2021. Months later, she requested bereavement leave after the death of a family member. The complaint says the employer granted the leave – then terminated her the next day, citing “excessive absences.” The filing notes the company did not have an absence policy.

The fourth worker, hired in March 2022 as a remote interviewer, was restricted to a wheelchair due to leg damage from a head injury and severe blood infection. He completed training successfully and received no performance counselling, according to the filing. But the complaint alleges the employer then required him to travel to the office to sign new hire paperwork – and later, to physically collect his paychecks – denying his requests to handle both electronically or by mail. The filing says the employer threatened to terminate him if he did not pick up his paychecks in person. He was fired in June 2022.

The fifth worker, hired in February 2024 as a remote interviewer, had depression with psychosis. The complaint says he was a strong performer who won the company’s high-survey-volume award multiple times. During a May 2024 performance review, the filing alleges, a manager told him he sounded “brain dead.” When the worker explained his voice inflection was related to his disability, the complaint says supervisors continued to mock him.