Agentic AI gains momentum in HR systems, report says

“AI and agentic systems enable providers to transcend standardised service delivery by analysing behaviour, intent, and sentiment in real time, enabling personalised interactions and the proactive presentation of relevant content.”

Embedding AI in HR value chain

The introduction of agentic AI systems is the next step for MPHRO providers that have AI integrated across their value chain, according to the report.

Among the processes where AI has been included are triaging employee and manager queries, orchestrating processes, analysing documents, understanding sentiment, and generating predictive insights.

“AI is emerging as the backbone of intelligent HR outsourcing, powering next-generation operations,” the report stated. “The objective is to scale AI across HR touchpoints, making it an integral part of everyday interactions, including case management, workforce planning, and talent analytics.”

The future with agentic AI

ISG’s findings line up with the estimated surge in the adoption rate of agentic AI tools in workplaces.