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‘We’re disappointed in ourselves’: Costco addresses union win in Norfolk



“We’re not disappointed in our employees; we’re disappointed in ourselves as managers and leaders. The fact that a majority of Norfolk employees felt that they wanted or needed a union constitutes a failure in our part,” the letter said.

According to the executives, their organisation takes great pride in their relationships with their employees.

“We’re not anti-union, but our core value of ‘taking care of our employees’ has never been the result of any union,” they said.

In the same statement, they stressed their commitment to their employees, urging them to raise their doubts or concerns to their manager or any member of the leadership team.

“Our culture of trust, respect, and reliance upon each other is what makes Costco such a great company,” the statement said.

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