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Two-thirds of employers rethinking role of HR with rise of AI



“Time and physical presence are big challenges for HR teams and AI can actually help enhance the human experience, as increased efficiencies allow more time for highest-value interactions,” the report said.

HR as ‘AI evangelists’

HR can also assume the role of “AI evangelists” who will be tasked of promoting and supporting company-wide applications of AI, according to the report.

“HR must begin to anticipate the impact AI will have on the composition and skill redevelopment of the future workforce – and workforce planning models must be updated,” the report said.

It underscored the need for HR teams to be involved in the ongoing rollout of AI tools in the workplace, where they need to be the ones calling the shots about if and when to operate. They also need to be the ones making decisions on whether to reskill or redeploy the human workforce, as well as the ethical or moral implications of such decision.

“HR has to be part of the debate about its application and introduction – ensuring they have enough technical understanding to make their case,” the report said. “They will need to recommend how to get the best from technology and from people.”

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