Training fails to keep pace with HR’s widespread AI use – report

• Analysing employee feedback (46%)

• Writing job descriptions (46%)

• Designing training materials (45%)

• Onboarding new hires (43%)

• Creating presentations and reports (42%)

• Reviewing CVs (37%)

• Writing employee communications (36%)

• Running talent reviews (36%)

AI training falls short

Despite HR’s widespread use of AI, the report found that only 30% had been given comprehensive, job-specific training, while another 26% said they did not get any formal AI training at all.

The findings reflect the previously reported gap between AI use and training in workplaces worldwide.

For HR leaders, only 18% said they received basic, conceptual training on AI, but this did not come with hands-on practice.

Just 12% received generic AI training that was not tailored to their HR tasks, while 14% said they had to find and take training on their own.

Daniele Grassi, CEO of General Assembly, told organisations that HR teams need to be upskilled on AI in order to harness its full potential.