Inbox over in person: Why Gen Z employees prefer email

Despite this, the report found that more than half of Gen Z (53%) feel stressed out over emails, with the report attributing it to an overflowing inbox.

Another cause of stress may be the formality of emails, with 57% saying they don’t know how formal they should be. Others said they don’t know:

• When to follow up (51%)
• Whether to CC or BCC someone (26%)
• How to quickly respond (18%)
• Whether to use emojis (14%)

“Many Gen Zers wonder how formal they should be in emails and avoid abbreviations because they worry about sounding unprofessional,” said Liviu Tanase, founder and CEO of ZeroBounce, in a statement.

“We didn’t expect a generation known for casual texts and DMs to stress so much over emails, but it’s a reality – even among some of our own Gen Zers here at ZeroBounce.”

The report also found that email makes 92% of the respondents feel less productive, including 10% who said they feel always less productive and 39% who said they feel sometimes.