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HR needs to get comfortable with ChatGPT, not be intimidated by it



“We’re actually introducing our own co-pilot for all of our research,” says Bersin. “Which is sort of the same idea – where you can go in and scan thousands and thousands of pages of research to get that information.” 

Secondly, issues such as training, recruiting, employee communications, speech writing, and benefits administration rely heavily on effective information dissemination – sending out messaging in a way that teams understand it. ChatGPT can be HR’s ally here.   

 “This is a great writing tool,” Bersin tells HRD. “It’s a great way to summarize information that’s complex and make it easier to communicate. If you’re a recruiter, for example, and you’re sending communication to candidates, you can use ChatGPT for that. There are tools coming out that will make that really easy to do, so you don’t have to start from scratch.” 

Game-changer for recruitment processes  

In that vein, tools are being developed to facilitate the process of writing job descriptions, onboarding materials, compliance documentation, and much more. Tech such as ChatGPT can condense voluminous information into concise narratives, making it ideal for training purposes and easing the workload of instructional designers.  

“Large volumes of process designs, process standards, compliance rules, sometimes regulatory rules – no one ever reads that stuff,” Bersin says. “If you want to turn that into training, it’s a lot of work. With ChatGPT, you can summarize it in just a few minutes and shape that information into the form of a narrative – something to read or listen to. That’s a huge value add – instructional designers are going to find their work is way easier.”  

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