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Focused on engagement and retention: Mountain America Credit Union

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That took him to Procter & Gamble in 2003, where he worked for eight years. That experience helped Savage gain a sense of “what great HR looks like,” he says.

“I’ve spent a lot of my time over my career really focused on making sure that I accomplished the transactional work that we have, but ensuring that I’m trying to play at the most strategic level. That’s answering the questions that the business has, that are business problems,” he says.

“I think that’s one of the [reasons] why sometimes HR gets so negatively viewed is we do the transactional well and we want to be recognized that ‘Hey, you’re doing great,’ but that’s not what the business expects — that’s the base expectation; then they want us to deliver as a true business partner.”

Figuring out the hybrid model

Savage went on to work for other big names such as eBay and Amazon, before landing at Mountain America Credit Union in 2018 where he became CHRO.

Founded in 1934, it’s the second largest credit union in Utah, and the 12th largest credit union in the United States by membership. It has more than 1.1 million members (as of March 2023).

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