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Enhancing employee experience top of mind for decision-makers: report

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Investing in technology for employee experience

According to the report, EX and technology strategies need better alignment to improve outcomes for organisations, including hybrid work arrangements.

“Technology enablement (correct and efficient collaboration tools) is the #1 organisational priority for enabling EX strategies in the coming 12 months,” the report read.

When tech strategy is aligned with EX strategy, the report said outcomes could include reduced costs, improved productivity, as well as improved talent acquisition and retention.

NTT Data’s 2023 Global Employee Experience Trends Report is based on interviews with 1,442 customer experience and EX decision-makers across 14 sectors and 25 countries.

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