Companies that made ‘too deep’ AI cuts warned of costly rehires

Gartner identified four shifts that will influence how organisations navigate the evolving human-AI workforce landscape.

The first shift involves expanding human capability through the human-AI relationship, treating AI as a “toolmate” that strengthens employees’ judgment, creativity, leadership and decision-making rather than replacing them.

“Technologies that can help enable this shift include AI avatar of the employee, AI toolmate, digital coaching applications, employee digital twin and emotion AI,” the Gartner report read.

The second shift focuses on building an AI-ready workforce, in which Gartner encouraged organisations to invest in AI literacy, skills management, digital dexterity and workstyle analytics, and ensure executives are “AI savvy.”

The third shift calls on organisations to design systems that preserve context and institutional knowledge as AI becomes more embedded in business processes, maintaining human oversight and ensuring workers understand not just how a process works but why.