CHROs believe influence is at all-time high, report finds

“All of that really ended up falling under the CPO’s remit,” Herbst told HRD.

“And since then, we’ve had ongoing challenges: skills shortage, rising labour costs, increased focus on employee experience, introduction of new technology, AI. All of these things have continuously broadened their responsibilities.”

Amid their evolving role in the workplace, Herbst advised HR leaders to continue leading with “purpose and humanity.”

“Human skills, like empathy, communication, adaptability, they remain central to the success of any CPO and CPO function,” she said.