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Chat-based interviews preferred over video: survey



While figures relating to completion were roughly the same for chat interviews across both genders, women generally took longer to complete video interview tasks and were more likely to drop out.

According to the report, only 32.84% of women accomplished video interviews within 24 hours, while 20.57% took more than five days to finish the process.

“By leading with video interviews, companies are essentially leaving quality talent on the table with their recruitment process,” Barb Hyman, CEO and founder of, said in a statement. “We know, both from first-hand experience and now our data, that a video-first disadvantages women.” Labs analysed the data from over 1.3million global candidates applying for roles using its text chat-based structured interview platform, Chat Interview, and asynchronous video interview platform, Video Interview.

Jayatilleke said their data shows that chat-based interviews can improve diversity outcomes during hiring.

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